At TekniaSoft we respect your privacy. This policy explains what personal data we collect through this website, what we use it for and what your rights are, in accordance with Ecuador'sOrganic Law on Personal Data Protection (LOPDP).
1. Data controller
TekniaSoft (legal name: [to be completed], tax ID (RUC): [to be completed]), based in Cuenca, Ecuador.
Contact email: info@tekniasoft.com · Phone: +593 95 948 4373.
2. Data we collect
- Contact form: name, email, phone (optional), service of interest and the message you send us.
- WhatsApp and virtual assistant: the information you choose to share in the conversation.
- Browsing data: if you accept analytics cookies, anonymous usage data (pages visited, device, approximate location).
3. How we use your data
- To answer your inquiries and send you the quotes or proposals you request.
- To follow up on the business relationship if you decide to hire our services.
- To improve the performance and content of this website (only with your consent for analytics).
We do not sell or share your personal data with third parties for commercial purposes.
4. Legal basis
We process your data based on your consent, given when you submit the form or message us, and on the performance of pre-contractual or contractual measures when you request or hire a service.
5. Who we share your data with
Only with providers that help us run the site and communicate with you (for example web hosting, form handling, email, WhatsApp and analytics services), under their own confidentiality and security obligations. Some of these providers may be located outside Ecuador.
6. How long we keep your data
We keep your data for as long as needed to handle your request or maintain the business relationship, and afterwards for the periods required by law. It is then deleted or anonymized.
7. Your rights
Under the LOPDP you may at any time exercise your rights of:
- Access to your personal data.
- Rectification and updating.
- Erasure.
- Objection and suspension of processing.
- Portability.
- Not being subject to decisions based solely on automated processing.
To exercise them, email us at info@tekniasoft.com stating your request. We will reply within the time limits set by law. If you believe your rights have not been respected, you may contact Ecuador's Superintendency of Personal Data Protection.
8. Cookies
This site uses your browser's local storage to remember preferences such as light or dark mode. Analytics cookies are only enabled if you accept them in the cookie notice, and you can change your choice by clearing the site data in your browser.
9. Security
We apply reasonable technical and organizational measures to protect your data against unauthorized access, loss or alteration.
10. Changes to this policy
We may update this policy. The date of the latest update is shown at the top of this page.